Table of Contents
Welcome to Ji11, the Philippines' trusted online betting platform available at ji11.app. By accessing or using any part of the Ji11 platform — whether through our website, mobile browser, or any associated services — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.
These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player," "User," or "you") and Ji11 ("we," "us," or "our"). If you do not agree with any part of these Terms, please do not create an account or use our services.
Note for Filipino Players: Ji11 is designed to serve users in the Philippines. All monetary values on our platform are denominated in Philippine Peso (₱). Our payment options include GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and major bank transfers. These Terms are written in plain English to make sure every kabayan player fully understands their rights and responsibilities.
1. Acceptance of Terms
By registering an account on Ji11, logging in, or using any service we provide, you explicitly agree to comply with and be legally bound by these Terms and Conditions in their entirety. This agreement is effective immediately upon account creation.
Ji11 reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review this page regularly. Continued use of Ji11 after any modification constitutes your acceptance of the revised Terms. We will indicate the "Last Updated" date at the top of this page whenever changes are made.
These Terms apply alongside our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. In the event of any conflict between these documents, these Terms shall prevail unless otherwise stated.
2. Eligibility
To register and use Ji11, you must meet all of the following conditions:
- You must be at least 21 years of age at the time of registration.
- You must be physically located in the Philippines at the time of placing bets or accessing real-money games.
- You must not be on any self-exclusion list or any restricted-persons registry.
- You must have the legal capacity to enter into a binding contract under Philippine law.
- You must not be a current employee, contractor, director, or close family member of any person employed by Ji11 or its affiliates.
Ji11 strictly enforces age verification. Providing false information to bypass our age checks is a serious violation of these Terms and may result in permanent account suspension and forfeiture of all balances.
We reserve the right to request valid government-issued identification (e.g., PhilSys National ID, passport, driver's license, or UMID) at any point to verify your eligibility. Accounts that fail verification will be restricted from withdrawals until verification is completed.
3. Account Registration
Each player is permitted to register and maintain only one (1) active account on Ji11. Creating multiple accounts — whether under your real name or aliases — is strictly prohibited and will result in all associated accounts being suspended and funds withheld pending investigation.
3.1 Accurate Information
You agree to provide accurate, current, and complete information during registration and to keep this information updated. This includes your full legal name, date of birth, contact number, email address, and billing address. Ji11 will not be liable for any losses caused by inaccurate account information provided by the user.
3.2 Account Security
You are solely responsible for maintaining the confidentiality of your Ji11 username and password. Do not share your login credentials with anyone. Ji11 will never ask you for your password via email, live chat, or any other channel. Any activity conducted through your account — whether authorised by you or not — is your responsibility. If you suspect unauthorised access, contact our support team immediately at support@ji11.app.
3.3 One Account Per Device / Household
Where Ji11 detects multiple accounts being operated from the same device or IP address, we reserve the right to investigate and, if abuse is confirmed, suspend all related accounts. Legitimate exceptions (e.g., multiple family members in one household) must be declared to support proactively.
4. Deposits & Withdrawals
All financial transactions on Ji11 are processed in Philippine Peso (₱). Ji11 supports the following deposit and withdrawal channels: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet bank transfers, BDO, BPI, UnionBank online banking, and Visa/Mastercard debit and credit cards.
4.1 Minimum Transactions
The minimum deposit amount is ₱100. The minimum withdrawal amount is ₱500. Ji11 reserves the right to adjust these thresholds with prior notice to registered users.
4.2 Withdrawal Processing
Withdrawal requests are typically processed within 30 minutes for GCash and Maya. Bank transfers via InstaPay may take up to 24 hours depending on your bank's processing schedule. Ji11 does not charge withdrawal fees; however, third-party service fees from your payment provider may apply.
4.3 Source of Funds
You confirm that all funds deposited into your Ji11 account are legally obtained and do not originate from any criminal activity. Ji11 complies with anti-money laundering (AML) regulations and may request documentation to verify the source of funds for large transactions.
Ji11 reserves the right to withhold or delay withdrawals pending identity verification or fraud investigation. We take financial crime prevention seriously to protect all our legitimate players.
5. Betting Rules
All bets placed on Ji11 are subject to the specific rules of each game or market. Players are responsible for understanding the rules of any game before placing a wager. By placing a bet, you acknowledge that you have reviewed and accepted the applicable rules.
- Bets once confirmed are final and cannot be cancelled or amended, except where explicitly permitted by Ji11 (e.g., in-play bet cancellations due to technical errors).
- Ji11 reserves the right to void any bet placed at incorrect odds due to pricing errors, technical glitches, or manifest errors. You will be notified and your stake returned if a bet is voided.
- For live betting markets, any bets accepted after the relevant event has concluded (due to latency or technical issues) may be voided at Ji11's discretion.
- Ji11's decisions on bet settlement, including the interpretation of event outcomes, are final.
- Minimum bet amount per selection is ₱10. Maximum bet limits vary by sport, event, and market — these are displayed at the point of bet placement.
For specific rules on basketball betting, boxing, sabong, tongits, fishing games, and other Ji11 products, please refer to the dedicated help pages accessible from the main navigation menu.
6. Bonuses & Promotions
Ji11 regularly offers bonuses, promotions, cashback rewards, and referral incentives to our players. Each promotion is subject to its own specific terms, including wagering requirements, validity periods, eligible games, and minimum deposit thresholds. These terms are communicated on each promotion's dedicated page.
- Bonus funds are separate from real-money funds and may carry wagering requirements before they can be withdrawn.
- Ji11 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
- Bonus abuse — including but not limited to creating multiple accounts to claim the same promotion — will result in immediate account suspension and forfeiture of all bonus funds.
- Only one welcome bonus may be claimed per player, per household, or per device.
- Ji11's determination of whether a player qualifies for a promotion is final.
Our Refer a Friend program lets you earn rewards every time you successfully invite a kabayan to join Ji11. Check the Refer a Friend page for the latest reward structure and qualification criteria.
7. Prohibited Conduct
The following actions are strictly prohibited on Ji11 and may result in immediate account suspension, permanent banning, and/or legal action:
- Using automated software, bots, or scripts to place bets or access our services.
- Collusion with other players to manipulate game outcomes or exploit promotions.
- Engaging in or facilitating money laundering or any form of financial fraud.
- Providing false, misleading, or stolen personal information during registration or verification.
- Exploiting bugs, glitches, or technical errors for financial gain without reporting them to Ji11 support.
- Attempting to hack, reverse-engineer, or interfere with Ji11's systems, servers, or software.
- Using Ji11 in any manner that violates applicable Philippine laws and regulations.
- Harassment, abuse, or threatening behaviour toward Ji11 staff or other players.
Ji11 employs advanced fraud detection systems and cooperates with Philippine regulatory authorities. Any suspected illegal activity will be reported to the appropriate agencies without prior notice to the user.
8. Privacy & Data
Ji11 collects and processes personal data in accordance with our Privacy Policy and the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. By using Ji11, you consent to the collection, storage, and use of your personal data as described in our Privacy Policy.
We do not sell your personal data to third parties. Your information is shared only where required by law, for payment processing, identity verification, or fraud prevention purposes — all handled under strict data protection agreements.
9. Responsible Gaming
Ji11 is committed to promoting safe and responsible gaming practices for all Filipino players. Gambling is meant to be a form of entertainment. If it stops being fun — it's time to take a break.
We provide the following tools to help you stay in control:
- Deposit Limits — Set daily, weekly, or monthly deposit caps on your account.
- Session Time Limits — Receive reminders or automatic logouts after extended sessions.
- Self-Exclusion — Request a temporary or permanent exclusion from Ji11 at any time.
- Reality Checks — Opt in for periodic pop-up notifications showing your session duration and net balance.
For more detailed information on how to use these tools and where to seek help if gambling has become a problem, please visit our Responsible Gaming page. You can also contact our support team anytime at support@ji11.app.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Ji11 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — our platform. This includes, but is not limited to, loss of winnings, loss of data, or any other losses related to technical failures, network outages, or third-party service disruptions.
Ji11 does not guarantee uninterrupted, error-free operation of our platform. Scheduled maintenance, emergency updates, or third-party outages may cause temporary unavailability. We will make reasonable efforts to notify players of planned downtime in advance.
Betting involves risk. Past winnings do not guarantee future results. Ji11 does not guarantee any winnings from the use of our platform. Bet only what you can afford to lose.
11. Account Termination
Ji11 reserves the right to suspend, restrict, or permanently close any account at our sole discretion, including but not limited to cases involving:
- Breach of any provision in these Terms and Conditions.
- Suspected fraudulent, collusive, or abusive behaviour.
- Failure to complete identity verification within the required timeframe.
- Regulatory or legal requirements mandating account closure.
You may also voluntarily close your Ji11 account at any time by contacting our support team. Upon account closure, any verified real-money balance will be returned to you via your registered payment method, subject to any outstanding verification requirements. Bonus balances and pending wagers will be forfeited upon voluntary closure.
12. Amendments to These Terms
Ji11 may revise these Terms and Conditions at any time. We will notify registered players of material changes via email or an in-platform notification. The updated Terms will take effect from the date specified in the notice or, if no date is specified, immediately upon publication on this page.
It is your responsibility to review these Terms periodically. If you do not agree with any revised Terms, your only recourse is to stop using Ji11 and close your account. Continued use of the platform after updated Terms take effect constitutes full acceptance of the revisions.
13. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from these Terms or your use of Ji11 that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.
Ji11 operates under a valid gaming licence and complies with all applicable Philippine gaming regulations. Players are responsible for ensuring that online gambling is legal in their local jurisdiction before participating.
14. Contact Us
If you have any questions about these Terms and Conditions, need clarification on any policy, or want to report a concern, our support team is available 24/7:
- Email: support@ji11.app
- Live Chat: Available directly on the Ji11 platform after login
- FAQ Page: Visit our FAQ for quick answers to common questions
We aim to respond to all support queries within 24 hours. For urgent matters such as suspected account compromise or payment issues, please use live chat for the fastest response.
