Ji11 Privacy Policy – How We Protect Your Personal Data

At Ji11 (accessible at ji11.app), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the personal data of every player who registers and uses our platform. It applies to all services offered by Ji11, including our website, mobile browser experience, and any related tools or communications.

Ji11 operates in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. We are committed to being transparent about our data practices so that every kabayan player knows exactly what happens with their information.

1. Personal Data We Collect

Ji11 collects personal data to verify your identity, process financial transactions, provide customer support, and keep our platform secure. We collect only the data that is necessary and proportionate to these purposes.

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — unless explicitly required by law and with your prior consent.

2. How We Collect Your Data

Ji11 collects your personal data through the following means:

2.1 Direct Collection

When you register an account on Ji11, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion — you provide us with personal data directly. This is the primary source of the information we hold about you.

2.2 Automated Collection

When you browse or interact with ji11.app, our systems automatically collect technical and usage data such as your IP address, device identifiers, browser type, pages visited, time spent on each page, and betting activity. This data is collected through server logs and cookies (see Section 5 for our full cookie policy).

2.3 Third-Party Sources

In some cases, Ji11 may receive personal data about you from third parties such as identity verification providers, payment processors (GCash, Maya, etc.), fraud prevention services, and our affiliate or referral partners. This data is used solely to supplement our own records for compliance and security purposes.

3. How We Use Your Personal Data

Ji11 processes your personal data based on the following legal grounds: contractual necessity (to provide our services to you), legal obligation (to comply with Philippine law), legitimate interest (to operate and protect our platform), and your consent (where required).

• Account Management: Creating, maintaining, and securing your Ji11 account.
• Transaction Processing: Handling all ₱ PHP deposits, withdrawals, and bonus payments through GCash, Maya, InstaPay, and other supported channels.
• Identity Verification (KYC): Confirming your age, identity, and eligibility to use Ji11 in compliance with gaming regulations.
• Fraud & Security: Detecting, preventing, and investigating suspicious activity, account abuse, and financial crime.
• Anti-Money Laundering (AML): Monitoring transactions and reporting to authorities where required by Philippine law.
• Customer Support: Responding to your inquiries, resolving disputes, and improving our support quality.
• Marketing Communications: Sending you promotions, bonuses, and Ji11 updates — only where you have opted in. You can opt out at any time.
• Platform Improvement: Analysing usage patterns to improve game offerings, user experience, and technical performance.
• Legal Compliance: Meeting obligations under Philippine gaming, tax, and data protection regulations.

4. Sharing Your Personal Data

Ji11 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Full stop. We only share your data where it is necessary to deliver our services or where we are legally required to do so.

4.1 Service Providers

We work with trusted third-party service providers who help us operate Ji11. These include payment processors (GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank), identity verification providers, cloud hosting services, fraud detection tools, and customer support platforms. All our service providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than the service they provide to Ji11.

4.2 Regulatory Authorities

Ji11 may be required to share your personal data with Philippine regulatory bodies, law enforcement agencies, or courts where legally mandated — for example, in connection with anti-money laundering investigations, gaming compliance audits, or court orders. We will notify you of such disclosures where permitted by law.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of Ji11 or its assets, your personal data may be transferred to the acquiring entity. We will notify registered players via email or a platform announcement before any such transfer takes place, and your rights under this Privacy Policy will continue to apply.

5. Cookies & Tracking Technologies

Ji11 uses cookies and similar tracking technologies to operate our platform, remember your preferences, and understand how players use our website. Here's a breakdown of the types of cookies we use:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication and security tokens. You cannot opt out of these without affecting platform functionality.
• Functional Cookies: Remember your language preferences, login state, and display settings to personalise your Ji11 experience.
• Analytics Cookies: Help us understand which pages are visited most, how long players stay, and where they encounter issues. We use this data to improve the platform.
• Marketing Cookies: Used only where you have given explicit consent, to show you relevant Ji11 promotions and track referral conversions.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect how Ji11 functions for you. Our cookie consent banner gives you clear control over non-essential cookies when you first visit ji11.app.

6. How We Protect Your Data

Ji11 implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and ji11.app is encrypted using industry-standard protocols.
• Password Hashing: Your Ji11 password is never stored in plain text. We use strong cryptographic hashing algorithms to protect account credentials.
• Two-Factor Authentication (2FA): Available for all accounts to add an extra layer of login security.
• Access Controls: Only authorised Ji11 staff with a legitimate business need can access your personal data. Access is logged and audited regularly.
• Regular Security Audits: Our systems are subject to periodic penetration testing and security reviews by independent specialists.
• Data Breach Response: Ji11 has a formal data breach response plan. In the event of a breach affecting your data, we will notify you and the National Privacy Commission (NPC) within 72 hours as required by Philippine law.

7. Data Retention

Ji11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and gaming regulations.

• Active Accounts: Personal data is retained for the lifetime of your Ji11 account plus a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Transaction Records: Financial transaction data is retained for a minimum of 7 years for regulatory and tax compliance purposes.
• Marketing Data: If you have opted in to marketing communications, we retain your preferences until you opt out. Upon opt-out, your marketing data is deleted within 30 days.
• Support Communications: Live chat transcripts and support tickets are retained for up to 3 years to assist with dispute resolution and quality improvement.

After the applicable retention period, your personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for analytical purposes since it can no longer identify you.

8. Your Data Privacy Rights

Under the Data Privacy Act of 2012, every Ji11 player in the Philippines has the following rights regarding their personal data. We respect these rights and make it straightforward to exercise them.

To exercise any of these rights, contact our Data Protection Officer at privacy@ji11.app. We will respond to verified requests within 15 business days in accordance with NPC guidelines. We may need to verify your identity before processing requests to protect your account security.

9. Children and Minors

Ji11 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes an age declaration, and we conduct identity verification checks to enforce this requirement.

If we discover that personal data has been collected from a minor, we will immediately delete that data and close the associated account. If you believe your child has registered on Ji11 without your knowledge, please contact us immediately at support@ji11.app and we will act within 24 hours.

10. International Data Transfers

Ji11 is primarily operated from within the Philippines. However, some of our third-party service providers — such as cloud hosting and cybersecurity tools — may be located in other countries. Where personal data is transferred outside the Philippines, Ji11 ensures that appropriate safeguards are in place in compliance with the Data Privacy Act.

These safeguards include contractual clauses requiring overseas processors to apply equivalent data protection standards to those required under Philippine law. We do not transfer personal data to countries without adequate data protection frameworks unless such safeguards are in place.

11. Changes to This Privacy Policy

Ji11 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or a prominent in-platform notice at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects when the most recent version was published. We encourage you to review this Privacy Policy periodically. Your continued use of Ji11 after any update constitutes your acknowledgement of the revised policy.

12. Contact Us & Data Protection Officer

Ji11 has appointed a Data Protection Officer (DPO) responsible for overseeing our compliance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please reach out:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe Ji11 has not handled your personal data in accordance with the Data Privacy Act. Details on how to file a complaint are available on the NPC's official website.